In our 60 second interview series, Stuart Layzell speaks to Citywealth about his recent appointment as Chief Executive and the fundamentals of great client service.
Tell me about your role.
I have recently been appointed as Chief Executive of Ocorian, having spent the last two years as CFO. The new role is a natural evolution, with greater emphasis on maintaining our growth, developing our strategy and ensuring that all 700 of our colleagues achieve their full potential.
How has the private client industry changed?
Transparency and consistency of reporting across jurisdictions has been a continuing trend, coupled with greater use of technology by clients.
What lessons have you learnt?
That despite the changes, the fundamentals of great client service and long term relationships remain at the core of our business.
Tell us about interesting client instructions.
Some of the more interesting instructions are where clients are thinking about multi-generational plans and seeing those come to fruition with the next generation of family members - the long term relationships with Ocorian often stretch back across our 40+ years of private client work.
What challenges do your clients face?
Managing wealth for their heirs and family members whilst ensuring that the next generation has the support and guidance to thrive with the responsibility that wealth entails.
What’s the most rewarding aspect of your role?
Helping Ocorian grow and providing great opportunities for both clients and colleagues.
What’s the best piece of advice you’ve received?
"Eat when served" from a client in the US, many years ago - perhaps a different version of "a bird in hand, is worth two in the bush".
What was the last book you’ve read?
The Dry by Jane Harper is a great crime fiction read. I am currently reading Red Notice by Bill Browder which should be fiction but is actually true!
Where was the last place you travelled to for work or pleasure?
Mauritius with work, but it is a fascinating place with great people so it is always a pleasure.
How do you relax after a long day?
There are few things in life that are not improved by family or friends.